Effective Date: 11/1/2025
Westwave Communications | Westwave Smart Living
Website: https://westwave.tech
1. Overview
Westwave Technologies provides professional audio-visual installation, networking, home automation, and telecommunication services for both residential and commercial clients.
We also offer monthly service plans and software resales that enhance the performance and reliability of our installations.
2. No Refund Policy
All sales of services, installation labor, hardware, and software licenses are final.
We do not offer refunds once a project, service, or subscription has been purchased, scheduled, or initiated. This includes (but is not limited to):
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Installation and configuration labor
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Networking and automation setup
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Monthly or annual service plans
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Software licenses or digital activations
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Equipment or materials purchased on behalf of the client
Please ensure all project details, pricing, and service scopes are reviewed and approved before confirming your purchase or signing any service agreement.
3. Service Plan Terms
Monthly service plans and ongoing support subscriptions are billed automatically according to your selected plan.
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You may cancel future renewals at any time by providing written notice at least 30 days prior to your next billing cycle.
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Cancellations will take effect at the end of the current billing period.
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No prorated refunds are provided for unused time or partial months.
4. Installation & Hardware
All installations are completed to industry standards using quality materials.
In the rare event of a hardware defect or installation issue caused by our team, Westwave will repair or replace the affected component at no additional charge under our workmanship guarantee.
Manufacturer warranties for purchased equipment will apply as specified by the manufacturer.
5. Software Resale
Software products and licenses are delivered digitally and are non-returnable once activated or delivered.
Please review all specifications and compatibility requirements before purchase.
6. Dispute Resolution
We take client satisfaction seriously. If an issue arises, please contact us within 7 business days of service completion so we can review and resolve the matter promptly.
We may, at our discretion, offer a service credit or re-service to address any verified concerns.
7. Contact Information
For questions about this policy or your account, contact:
Westwave Communications | Westwave Smart Living
📧 support@westwave.tech
